Install the app
Add Feedal from the Shopify App Store or WooCommerce plugin directory in one click — or embed a form on Wix or WordPress with a snippet. No developer required, live in minutes.
Built for E-Commerce
Collect Feedback. Understand Shoppers. Boost Conversions.
Install Feedal on Shopify, WooCommerce, Wix, or WordPress in one click — or embed it anywhere with a link. Either way, Feedal analyses every response and tells you exactly what it means.
Built for your work
One platform. Five e-commerce roles who rely on it.
Whether you're running post-purchase surveys, tracking return signals, improving product pages, or proving ROI on retention — Feedal does the analysis so your team can focus on selling, not spreadsheets.
🛍️ For Store Owners
Boost conversions before bad reviews cost you sales.
You can't read every order review. Feedal's AI reads them all and tells you what's actually happening — which orders are at risk, what themes are growing, and what needs a decision this week.
- Weekly digest to email
- Return signals flagged
- No dashboard-checking
📦 For Merchandising Teams
Build product pages shoppers actually want. Not what's loudest in one email.
Feedal surfaces product feedback, sizing issues, and photo requests automatically — ranked by volume, urgency, and how many shoppers mentioned it. Your listing changes become defensible data, not gut feel.
- Auto-clustered feedback
- Fulfilment issues flagged
- Ranked by impact
💬 For Customer Support
Catch returns and complaints before they escalate.
Feedal detects return-risk language in every response the moment it arrives — and routes it to your support team automatically via Slack. Stop finding out about an unhappy customer from a public review or chargeback.
- Instant Slack alerts
- Order-value priority
- Recommended actions
📣 For Marketing Teams
Understand what actually drives repeat purchases.
Stop guessing which campaigns or product changes improved customer satisfaction. Feedal tracks sentiment across every touchpoint and shows you exactly what's driving satisfaction up — or down — in plain English.
- Sentiment by collection
- Real shopper language
- Board-ready reports
🏢 For Agencies & Multi-Store
Manage feedback across every client store, from one account.
Run feedback programmes for multiple Shopify, WooCommerce, or Wix stores from one Feedal account. White-label forms carry each client's brand entirely. AI does the analysis. You deliver reports that look like a research team built them.
- Multi-store workspaces
- Client-branded forms
- Zero Feedal branding
How it works
Three steps. That's genuinely it.
Install Feedal on your store, share your survey anywhere in the shopping journey, and get AI-powered analysis automatically — no spreadsheets, no manual reading.
Collect from everywhere
Trigger surveys post-purchase, on order delivery, or after a return request. Send by email, embed on the thank-you page, or share a link. Every channel feeds into one unified dashboard.
Get AI insights instantly
Feedal's AI reads every response — CSAT scores, return-risk signals, product feedback, sentiment — and tells you exactly what to act on. No pivot tables. No manual reading. No analyst.
Features
Everything online stores need. Nothing they don't.
A complete feedback platform — post-purchase satisfaction, return detection, product feedback, and real-time alerts — powerful enough to boost retention, simple enough for day one.
Post-purchase surveys with AI analysis built in
Run order-confirmation or delivery-day surveys, track satisfaction over time, and let Feedal's AI explain exactly what's driving each change — in plain English. No more guessing why CSAT went up or down.
Try post-purchase survey template →AI-powered return detection
Feedal's AI identifies the language patterns that appear in responses from customers about to request a return or file a chargeback — damaged goods, wrong items, shipping delays — and alerts your support team immediately.
Try return & refund survey →Product feedback that drives real merchandising decisions
Feedal clusters product feedback, sizing issues, and fulfilment problems automatically — ranked by volume and urgency. Your next listing update becomes obvious without anyone manually reading a single response.
Try product review template →Real-time alerts to Slack, email, and Teams
Set smart alert rules that fire the moment a keyword appears, sentiment drops, or a high-value order shows return signals. Alerts land in the tools your team already uses — with full context, no dashboard needed.
Explore real-time monitoring →One-click install for your store platform
- Shopify
- WooCommerce
- Wix
- WordPress
- Slack
- Klaviyo
- Notion
- + 6 more →
Shopify 
WooCommerce 
Wix 
WordPress 
Slack 
Notion E-commerce templates
Not sure where to start?
Pick a free e-commerce template and have your first survey live in minutes.
For store owners & support teams
Post-purchase & order satisfaction survey
The standard 1–5 order-experience question with AI-analysed follow-up. Trigger on delivery or after checkout.
Use template →For customer support teams
Return & refund exit survey
Capture the real reason shoppers return an item. Damaged-goods and sizing signals flagged automatically.
Use template →For merchandising teams
Product review & feedback
Star ratings plus open feedback — clustered and ranked by AI so you know what to fix on the listing.
Use template →For marketing & merchandising
Cart & checkout experience survey
Sent after checkout to catch friction points and payment concerns that quietly drive cart abandonment.
Use template → Real people. Real results.
They stopped guessing. You can too.
-
We went from spending four hours a week reading NPS responses to four minutes reviewing Feedal's AI summary. The churn risk detection alone saved us two enterprise accounts in the first month.
Mike alviza
Head of Product
Free forever plan available You're one survey away
You're one survey away
from knowing what shoppers actually think.
Most stores spend weeks collecting feedback and still don't know what to do with it. With Feedal, you'll know by tonight.
Build your first survey → FAQ
Good questions.
Straight answers.
Does Feedal work with Shopify? +
Yes. Feedal has a dedicated Shopify app — install it from the Shopify App Store, connect your store in a few clicks, and start triggering post-purchase surveys on your thank-you page or order-confirmation email. No developer or theme edits required.
Can I install Feedal on WooCommerce or WordPress? +
Yes. Feedal has a WooCommerce plugin available in the WordPress plugin directory. Install it, activate it, and it automatically connects to your order data — so you can trigger surveys after checkout or delivery without writing any code.
Does Feedal work with Wix? +
Yes. On Wix, embed a Feedal form using our embed widget — drop it onto your thank-you page, a popup, or a dedicated feedback page in a few minutes. It works the same way for any site builder that supports custom embeds or iframes.
How does Feedal help reduce returns and refunds? +
Feedal detects return-risk language in feedback the moment it appears — before a customer requests a refund or files a chargeback. High-risk responses are flagged and routed to your support team via Slack or email, including the order value, the risk score, and a recommended action. Most stores catch 4–7 at-risk orders per month they would have otherwise missed until the return request arrived.
Can I build a survey using AI prompts? +
Yes — just describe what you need in plain English, like "a 3-question post-purchase survey for a Shopify apparel store", and Feedal builds the form instantly. You can then edit, reorder, or customise it with the drag-and-drop builder. No code required.
Is there a free plan for small stores? +
Yes. Feedal's free plan includes form building, 20+ templates, AI-powered analysis, and real-time monitoring — enough for a small store to run its first post-purchase survey and see AI insights before committing to a paid plan. No credit card required to start.