Build your survey
Type a prompt — "Create a 3-question in-store visit survey" — and Feedal builds it instantly. Or use the drag-and-drop builder for full control. Either way, you're live in minutes.
Built for Retail
Collect Feedback. Understand Shoppers. Improve Every Store.
Place a QR code at checkout or on receipts and let AI build your in-store survey — or design it yourself. Either way, Feedal analyses every response and tells you exactly what it means, location by location.
Built for your work
One platform. Five retail roles who rely on it.
Whether you're running in-store surveys, tracking service issues, improving stock decisions, or proving ROI on loyalty — Feedal does the analysis so your team can focus on the shop floor, not spreadsheets.
🏬 For Store & Regional Managers
Know which locations need attention before HQ finds out.
You can't read every in-store review across every location. Feedal's AI reads them all and tells you what's actually happening — which stores are struggling, what themes are growing, and what needs a decision this week.
- Weekly digest to email
- Underperforming stores flagged
- No dashboard-checking
📦 For Merchandising Teams
Stock what shoppers actually want. Not what's loudest in one email.
Feedal surfaces stock complaints, layout feedback, and availability issues automatically — ranked by volume, urgency, and how many shoppers mentioned it. Your replenishment decisions become defensible data, not gut feel.
- Auto-clustered feedback
- Stock-outs flagged by store
- Ranked by impact
💬 For Customer Experience Teams
Catch service issues before they hit public reviews.
Feedal detects service-quality complaints in every response the moment it arrives — and routes it to the right store manager automatically via Slack. Stop finding out about a bad experience from a one-star Google review.
- Instant manager alerts
- Store-level priority
- Recommended actions
📣 For Marketing & Loyalty Teams
Understand what actually drives repeat visits.
Stop guessing which store changes or loyalty perks improved customer satisfaction. Feedal tracks sentiment across every location and shows you exactly what's driving visits up — or down — in plain English.
- Sentiment by region
- Real shopper language
- Board-ready reports
🏢 For Franchise & Multi-Location
See every location's feedback in one place.
Run feedback programmes across every store in your franchise or chain from one Feedal account. Location-branded forms carry each store's identity. AI does the analysis. You deliver a region report that looks like a research team built it.
- Multi-location workspaces
- Store-branded forms
- Unified reporting
How it works
Three steps. That's genuinely it.
Print your QR code, place it anywhere in-store or on a receipt, and get AI-powered analysis automatically — across every location, no spreadsheets, no manual reading.
Collect from every location
One QR code, printed on receipts or displayed at till points and store entrances. Every location feeds into one unified dashboard so you can compare stores side by side.
Get AI insights instantly
Feedal's AI reads every response — visit satisfaction, service issues, stock signals, sentiment — and tells you exactly what to act on, store by store. No pivot tables. No analyst.
Features
Everything retail teams need. Nothing they don't.
A complete feedback platform — in-store satisfaction, service alerts, stock feedback, and real-time monitoring — powerful enough to run a chain, simple enough for a single store.
In-store surveys with AI analysis built in
Run QR-code visit surveys at checkout or on receipts, track satisfaction over time, and let Feedal's AI explain exactly what's driving each change — store by store, in plain English.
Try in-store visit template →AI-powered service alerts
Feedal's AI identifies the language patterns that appear in complaints about service quality — rude staff, long waits, dirty facilities — and alerts the right store manager immediately, before it becomes a public review.
Try staff service survey →Stock feedback that drives real replenishment decisions
Feedal clusters stock complaints, layout feedback, and availability issues automatically — ranked by volume and urgency, broken down by store. Your restocking priorities become obvious without reading a single response.
Try stock feedback template →Real-time alerts to Slack, email, and Teams
Set smart alert rules that fire the moment a keyword appears, sentiment drops, or a location shows a service pattern. Alerts land in the tools your team already uses — with full context, no dashboard needed.
Explore real-time monitoring →Works with your POS and tools
- Square
- Shopify POS
- Lightspeed
- Clover
- Slack
- Google Sheets
- Notion
- + 6 more →
Shopify POS 
Slack 
Google Sheets 
Notion Retail templates
Not sure where to start?
Pick a free retail template and have your first survey live in minutes.
For store & regional managers
In-store visit survey (CSAT)
A quick QR-code survey for checkout or receipts. Track satisfaction per store, per week, with AI analysis.
Use template →For CX & store managers
Staff service feedback
Capture the real reason a visit fell flat. Service-quality complaints flagged automatically by store.
Use template →For merchandising teams
Stock & availability feedback
Out-of-stock and layout feedback — clustered and ranked by AI so you know what to fix, store by store.
Use template →For marketing & store managers
No-purchase exit survey
Ask shoppers who leave without buying why — catches pricing, stock, and layout friction before it costs a sale.
Use template → Real people. Real results.
They stopped guessing. You can too.
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We went from spending four hours a week reading NPS responses to four minutes reviewing Feedal's AI summary. The churn risk detection alone saved us two enterprise accounts in the first month.
Mike alviza
Head of Product
Free forever plan available You're one QR code away
You're one QR code away
from knowing what shoppers actually think.
Most chains spend weeks collecting feedback and still don't know what to do with it. With Feedal, you'll know by tonight.
Build your first survey → FAQ
Good questions.
Straight answers.
Can I collect feedback in-store with a QR code? +
Yes. Feedal generates a QR code for any survey — print it on receipts, display it at till points, or place it near the entrance or fitting rooms. Shoppers scan it with their phone camera and the response goes straight into your dashboard, tagged to that location.
Can I compare feedback across multiple stores? +
Yes. Every response is tagged by location, so you can compare satisfaction, service complaints, and stock issues store by store or roll them up into a single regional view. Feedal's AI is calibrated for the retail feedback lifecycle — visit surveys, staff service ratings, stock feedback, and exit surveys.
Does Feedal integrate with our POS system? +
Yes. Feedal works alongside Square, Shopify POS, Lightspeed, Clover, and other point-of-sale systems — either by printing a QR code on the receipt or via webhook triggers after a transaction. Full REST API access is available on paid plans for deeper POS integrations.
How does Feedal help catch service issues before reviews go public? +
Feedal detects service-quality language in feedback the moment it appears — before a shopper leaves a public review. High-risk responses are flagged and routed to the right store or regional manager via Slack or email, including the store number and a recommended action.
Can I build a survey using AI prompts? +
Yes — just describe what you need in plain English, like "a 3-question in-store visit survey for a clothing retailer", and Feedal builds the form instantly. You can then edit, reorder, or customise it with the drag-and-drop builder. No code required.
Is there a free plan for a single store? +
Yes. Feedal's free plan includes form building, 20+ templates, AI-powered analysis, and real-time monitoring — enough for a single store to run its first in-store survey and see AI insights before committing to a paid plan. No credit card required to start.