Web & embed forms
Embeddable forms on any website, Shopify store, or WordPress site — live in minutes without a developer. Copy-paste a single snippet.
Integrations & Multi-Channel Feedback in every channel.
Feedback in every channel.
Insight in one place.
Connect Feedal to your website, Shopify store, WordPress site, app, and every platform your customers use. Then route AI-powered insights directly into Slack, Jira, Teams — wherever your team works.
- Native Slack, Jira, Teams & Shopify
- Webhook support for any custom tool
- Zero manual routing or copy-pasting
✦ How it works
From response to the right team in four automated steps.
Set it up once. Feedal handles routing every time a response arrives — no manual forwarding, no copy-pasting into tickets, no reading and re-sending.
- Feedback arrives from any channelA customer submits feedback via a web form, email survey, in-app widget, Shopify post-purchase flow, WordPress embed, shareable link, or CSV upload. Feedal receives it instantly regardless of source.
- AI analyses in under 5 secondsSentiment scoring, urgency detection, topic clustering, churn risk flagging, and priority scoring all run in parallel — automatically, on every response, the moment it arrives.
- Feedal routes to the right toolHigh-urgency responses post to Slack. Critical bugs auto-create Jira tickets. At-risk accounts ping your CS team in Teams. Rules are set by you once — then run automatically forever.
- Your team acts with full contextThe right person gets the response, the AI score, the urgency level, and the recommended action — inside the tool they already use. No dashboard to check, no email to forward.
Step 1 — Feedback sources active now
🌐 Web form 342 today
📧 Email survey 218 today
🛒 Shopify post-purchase 97 today
📝 WordPress embed 64 today
📱 In-app widget 41 today
🔗 Shareable link 28 today
All sources feed into one unified Feedal dashboard — analysed together by the same AI.
Step 2 — AI running on new response
✓
Sentiment scoring — Negative (32/100)
✓
Topic extraction — Delivery, Support
✓
Urgency detection — HIGH
◉
Churn risk assessment — calculating…
Priority scoring + routing rules
4 of 5 checks complete. Avg analysis time: < 5s
Step 3 — Routing rules triggered
Urgency: HIGH → Slack #cx-alerts
Topic: Bug/Issue → Jira ticket auto-created
Churn risk: ↑ → CS team notified
All responses → Teams weekly digest
Rules run automatically on every response. Set once, fire forever.
Step 4 — Delivered to your team
⚡ Feedal — Churn Risk · Sarah K.
Score 4/10 · Delivery delays mentioned 3× this week. Recommend immediate CS outreach.
Score 4/10 · Delivery delays mentioned 3× this week. Recommend immediate CS outreach.
🔷 Jira FDB-1247 auto-created → assigned to @ops-team
🟦 Teams alert sent to CS channel with full context
✦ Multi-channel collection
Collect from everywhere customers talk.
Your customers leave feedback in many places — your website, your Shopify store, your WordPress blog, your app, your emails. Feedal collects it all and analyses it together so you get the complete picture, not fragmented slices.
In-app & mobile widgets
In-app and mobile survey widgets triggered at the right user moment — after a key action, on exit intent, or at a custom event in your product.
Email surveys
Email surveys for NPS, CSAT, and post-purchase feedback. Send directly from Mailchimp, HubSpot, or any email tool your team already uses.
Shareable links & QR codes
Generate shareable links and customisable QR codes for physical touchpoints — events, product packaging, receipts, and more.
Shopify & e-commerce
Native Shopify integration for post-purchase surveys. Collect feedback automatically after every order, at the right moment in the fulfilment flow.
CSV upload & historical data
CSV uploads from any tool you already use to collect feedback. Get instant AI analysis on months or years of data you've never had time to read.
✦ All integrations
Every tool your team uses.
Every tool your team uses.
Every platform your customers use.
Native integrations for your team's workflow tools and your customers' platforms. Webhook support for everything else — if it accepts an HTTP request, Feedal can talk to it.
Slack
Post AI summaries and churn alerts to any Slack channel — automatically the moment a response scores high urgency.
Native
Jira
Auto-create Jira tickets from bug reports and urgent feedback. Assign, prioritise, and track without manual triage.
Native
Microsoft Teams
Send feedback digests and real-time alerts to Teams channels. Keep every department aligned on customer sentiment.
Native
HubSpot
Sync sentiment scores and churn risk flags to HubSpot contact records — giving CS and sales full customer context.
Native
Notion
Push AI feedback summaries and flagged responses into Notion databases. Keep your team wiki current with the customer voice.
Native
Make
Build powerful automated workflows — route feedback to CRMs, trigger follow-up sequences, or update any system on arrival.
Native
Shopify
Embed post-purchase surveys, collect product reviews, and analyse store feedback automatically — all inside your Shopify flow.
Native
WordPress
Drop a Feedal form widget onto any WordPress page in seconds. Feedback from your site flows straight into Feedal for AI analysis.
Native
Wix
Embed Feedal forms into any Wix site using the embed widget. Collect site visitor and customer feedback without leaving Wix.
Native
Salesforce
Push feedback scores and AI flags directly to Salesforce contact and opportunity records — giving every rep the full customer picture.
Native
✦ Who uses it
Built for every team that needs feedback to reach them fast.
Integrations aren't just for engineering teams. Every team benefits when feedback stops getting lost and starts going exactly where it's needed.
Customer success teams
Get Slack alerts the moment a high-value customer submits negative feedback or shows churn risk signals — so your CS team can reach out before they leave.
Product and engineering teams
Auto-create Jira tickets from bug reports and recurring complaints. Let feedback route itself to the right sprint, team, or backlog without any manual triage.
E-commerce and Shopify stores
Collect post-purchase feedback automatically from every order. Spot product issues, fulfilment complaints, and return patterns before they damage your ratings.
Ops and developer teams
Use webhooks and the full REST API to push feedback events into any internal system — data warehouses, custom dashboards, or CRM pipelines — in real time.
Comparison
Other tools collect feedback. Feedal connects it to your workflow.
Most form tools give you a CSV. Feedal routes AI-powered insights to the right tool, the right team, and the right person — automatically.
Feature
Others
Feedal
Native Slack integration
✗
✓
Auto-create Jira tickets from feedback
✗
✓
Microsoft Teams notifications
✗
✓
Shopify post-purchase integration
✗
✓
WordPress & Wix embed support
Basic embed only
✓
AI-powered routing by urgency/sentiment
✗
✓
Collect from web, email, in-app & CSV
Web forms only
✓
Churn risk alerts to CS team
✗
✓
Webhook support for any tool
Manual export only
✓
Unified cross-channel analysis
✗
✓
✦ Works best with
Integrations power the whole Feedal feedback loop.
Trusted By Teams Who Care About Feedback
-
We used to spend hours reading through customer feedback manually. Feedal's AI analysis cuts that down to minutes. The sentiment tracking helped us identify a product issue before it became a bigger problem.
Sarah Chen
Product Manager
Free forever You're one form away
You're one form away
from knowing
Most people spend weeks collecting feedback and still don't know what to do with it. With Feedal, you'll know by tonight.
Build your first form → FAQ
Questions about integrations.
Everything you need to know before connecting your stack.
Which integrations are available out of the box? +
Feedal has native integrations with Slack, Jira, Microsoft Teams, HubSpot, Notion, Make, Shopify, WordPress, Wix, Salesforce, and Mailchimp. All can be connected in minutes from your Feedal dashboard — no developer required. Webhook support is also available for any tool that accepts HTTP requests.
Can I control which feedback triggers which integration? +
Yes. You can set routing rules based on sentiment score, urgency level, topic, form source, or any combination of these. For example: send only high-urgency responses to Slack, auto-create Jira tickets only for bug-related feedback, and route churn-risk responses to your CS team in Teams.
How does the Shopify integration work? +
Install the Feedal app from the Shopify App Store and choose when to trigger surveys — post-purchase, post-delivery, or at any custom event. Responses flow automatically into Feedal where the AI analyses sentiment, product themes, and fulfilment issues. You can also route urgent responses to Slack or create Jira tickets from store complaints.
How do I add Feedal to my WordPress or Wix site? +
For WordPress, install the Feedal plugin from the WordPress plugin directory and paste your form shortcode onto any page. For Wix, use the HTML embed widget to drop in your Feedal form code. Both take under five minutes. All responses flow into your Feedal dashboard and are analysed automatically.
Do I need a developer to set up integrations? +
No. All native integrations (Slack, Jira, Teams, HubSpot, Notion, Make, Shopify, WordPress, Wix, Salesforce, Mailchimp) are configured directly in your Feedal dashboard through a simple OAuth or API key flow. Webhooks require a destination URL from your developer, but the Feedal side is set up in under two minutes.
How quickly do integrations fire after a response arrives? +
Integrations fire within seconds of a response arriving. The AI analysis completes in under 5 seconds, and routing to your connected tools happens immediately after. Paid plans guarantee real-time delivery with no processing queue.