Live sentiment tracking, instant smart alerts, negative spike detection, and keyword triggers — so your team acts on critical feedback in seconds, not days. Never miss the response that needed a reply today.
Real-time monitoring runs automatically on every response the moment it arrives. No polling intervals. No batch processing. No delays between feedback and action.
Real-time monitoring isn't just a live count of responses. It's a full suite of detection, alerting, and routing tools that ensure nothing urgent slips through.
Watch sentiment scores update in real time as feedback arrives. Track overall sentiment across all forms or drill into individual forms, channels, or customer segments. A live chart shows you the trend — not just the current number.
Feedal monitors the rate of sentiment change — not just the level. If overall positivity drops more than your defined threshold within a rolling time window (e.g. 5 points in 1 hour), a spike alert fires automatically. Catch crises at the first sign, not after the wave hits.
Set keyword alerts that fire the moment a specific word or phrase appears in any response — 'cancel', 'refund', a competitor's name, or any custom term. Keyword alerts route to the right team automatically.
Configure where each type of alert goes — critical responses to Slack, bug reports to Jira, churn risks to your CS channel in Teams, and weekly digests by email. Rules chain: one response can trigger multiple alerts to different tools simultaneously.
A real-time dashboard shows every response as it arrives — scored, tagged, and ranked. Filter by sentiment, urgency, source, or time. Drill into any response for the full AI analysis breakdown. No page refresh needed — the feed updates continuously.
Monitor feedback separately for different customer segments — enterprise accounts, free-tier users, geographic regions, or product cohorts. Get a dedicated alert when a high-value segment's sentiment shifts.
The difference between a retained customer and a churned one is often a matter of hours. Real-time monitoring ensures your team has the information to act in that window — not after it closes.
Get notified the moment a high-value customer submits a critical response — before they cancel, tweet, or escalate. Real-time alerts give your CS team the window they need to reach out and retain accounts that were about to leave.
Catch bugs and usability issues the moment users encounter them. Keyword triggers on terms like 'broken', 'error', or 'can't find' create Jira tickets automatically — so your engineers are working on real user problems within minutes of them surfacing.
Identify spikes in support-related feedback before they become queue backlogs. Negative sentiment spikes on specific topics (delivery, downtime, billing) alert your ops team to act on the root cause — not just the symptoms.
Monitor customer health in real time without reading every response. A live sentiment dashboard gives leadership the pulse — updated by the second — plus weekly digest alerts that summarise key shifts for board reviews or stakeholder updates.
Most feedback platforms process responses in batches. Feedal analyses every response the moment it arrives — and alerts your team before the issue grows.
We used to spend hours reading through customer feedback manually. Feedal's AI analysis cuts that down to minutes. The sentiment tracking helped us identify a product issue before it became a bigger problem.
Sarah Chen
Product Manager
Most people spend weeks collecting feedback and still don't know what to do with it. With Feedal, you'll know by tonight.
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