Build your survey
Type a prompt — "Create a 5-question NPS survey for SaaS customers" — and Feedal builds it instantly. Or use the drag-and-drop builder for full control. Either way, you're live in minutes.
Built for SaaS & Digital
Collect Feedback. Understand Users. Reduce Churn.
Describe your NPS survey or feedback form in a prompt and let AI build it — or design it yourself. Either way, Feedal analyses every response and tells your team exactly what it means.
Built for your work
One platform. Five SaaS roles who love it.
Whether you're running NPS surveys, tracking churn signals, prioritising your roadmap, or proving ROI on CX — Feedal does the analysis so your team can focus on acting, not reading.
🚀 For Founders
Know your MRR risk before it becomes churn.
You can't read every NPS response. Feedal's AI reads them all and tells you what's actually happening — which customers are at risk, what themes are growing, and what needs a decision this week.
- Weekly digest to Slack
- Churn signals flagged
- No dashboard-checking
🏗️ For Product Teams
Build what users actually want. Not what's loudest in Slack.
Feedal surfaces feature requests, bugs, and usability friction automatically — ranked by volume, urgency, and how many users mentioned it. Your roadmap decisions become defensible data, not gut feel.
- Auto-clustered requests
- Bugs → Jira tickets
- Ranked by impact
💬 For Customer Success
Catch at-risk accounts before they cancel.
Feedal detects churn-risk language in every response the moment it arrives — and routes it to your CS team automatically via Slack. Stop finding out about churned customers from the cancellation email.
- Instant Slack alerts
- ARR-weighted priority
- Recommended actions
📣 For Marketing
Understand what actually moves your NPS needle.
Stop guessing which campaigns or product changes improved customer satisfaction. Feedal tracks sentiment across every touchpoint and shows you exactly what's driving your NPS score up — or down — in plain English.
- Sentiment by cohort
- Real customer language
- Board-ready reports
🎨 For Agencies
Deliver insights your clients couldn't produce themselves.
Run feedback programmes for multiple SaaS clients from one Feedal account. White-label forms carry each client's brand entirely. AI does the analysis. You deliver boardroom-ready reports that look like a research team built them.
- Multi-brand workspaces
- Client domains
- Zero Feedal branding
How it works
Three steps. That's genuinely it.
Create your NPS or feedback survey, share it anywhere in your product or stack, and get AI-powered analysis automatically — no spreadsheets, no manual reading.
Collect from everywhere
One link. Works everywhere — embed in-app, send by email, trigger post-onboarding, or drop it in Slack. Every channel feeds into one unified dashboard so you see the full picture.
Get AI insights instantly
Feedal's AI reads every response — NPS scores, churn signals, feature requests, sentiment — and tells you exactly what to act on. No pivot tables. No manual reading. No analyst.
Features
Everything SaaS teams need. Nothing they don't.
A complete feedback platform — NPS, product feedback, churn detection, and real-time alerts — powerful enough to drive retention decisions, simple enough for day one.
NPS surveys with AI analysis built in
Run quarterly or continuous NPS surveys, track your score over time, and let Feedal's AI explain exactly what's driving each change — in plain English. No more guessing why your NPS went up or down.
Try NPS survey template →AI-powered churn detection
Feedal's AI identifies the language patterns that appear in responses from customers who are about to leave — competitor comparisons, repeat complaints, disengagement signals — and alerts your CS team immediately via Slack.
Try churn exit survey →Product feedback that drives real roadmap decisions
Feedal clusters feature requests, bugs, and usability feedback automatically — ranked by volume and urgency. Your sprint priorities become obvious without anyone manually reading a single response.
Try product feedback template →Real-time alerts to Slack, Jira, and Teams
Set smart alert rules that fire the moment a keyword appears, sentiment drops, or a high-value customer shows churn signals. Alerts land in the tools your team already uses — with full context, no dashboard needed.
Explore real-time monitoring →Plays nicely with your stack
- Slack
- Jira
- Microsoft Teams
- HubSpot
- Make
- Notion
- Salesforce
- + 7 more →
Slack 
Jira 
Microsoft Teams 
HubSpot 
Make 
Notion 
Salesforce SaaS templates
Not sure where to start?
Pick a free SaaS template and have your first survey live in minutes.
For founders & product teams
Net Promoter Score (NPS) survey
The industry-standard 0–10 loyalty question with AI-analysed follow-up. Track continuously or quarterly.
Use template →For customer success teams
Churn & cancellation exit survey
Capture the real reason customers leave. Competitor mentions and win-back signals flagged automatically.
Use template →For product teams
Product feedback & feature requests
Bugs, requests, and usability friction — separated, clustered, and ranked by AI for your roadmap.
Use template →For CS & product teams
Onboarding experience survey
Sent at day 7 or day 30 — catches early friction and feature gaps that quietly drive early churn.
Use template → Real people. Real results.
They stopped guessing. You can too.
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We went from spending four hours a week reading NPS responses to four minutes reviewing Feedal's AI summary. The churn risk detection alone saved us two enterprise accounts in the first month.
Mike alviza
Head of Product
Free forever plan available You're one survey away
You're one survey away
from knowing what users actually think.
Most SaaS teams spend weeks collecting feedback and still don't know what to do with it. With Feedal, you'll know by tonight.
Build your first survey → FAQ
Good questions.
Straight answers.
Is Feedal built specifically for SaaS companies? +
Yes. Feedal's AI is calibrated for SaaS and digital product feedback patterns — NPS surveys, onboarding satisfaction, feature request forms, churn exit surveys, and in-app feedback. The churn risk detection, urgency scoring, and priority queue all reflect the SaaS customer lifecycle.
How does Feedal help reduce SaaS churn? +
Feedal detects churn-risk language in feedback the moment it appears — before a customer cancels. High-risk responses are flagged and routed to your CS team via Slack or Teams, including the ARR, the score, and a recommended action. Most teams catch 3–5 at-risk accounts per month they would have otherwise missed until the cancellation email arrived.
Can I build a survey using AI prompts? +
Yes — just describe what you need in plain English, like "a 5-question NPS survey for B2B SaaS customers with a follow-up open text field", and Feedal builds the form instantly. You can then edit, reorder, or customise it with the drag-and-drop builder. No code required.
Can Feedal integrate with Slack, Jira, and HubSpot? +
Yes. Feedal integrates natively with Slack, Jira, Microsoft Teams, HubSpot, Make, Notion, Salesforce, and more. High-priority responses route automatically to the right tool — CS alerts to Slack, bug reports to Jira, at-risk accounts to HubSpot. Webhook support and full REST API access are available on paid plans.
Is my SaaS customer data private and secure? +
Yes. All form responses are encrypted in transit and at rest. Feedal never sells, shares, or uses your data to train models. You own your data, full stop. Feedal is GDPR-compliant and you can delete all data from your account at any time.
Is there a free plan for SaaS startups? +
Yes. Feedal's free plan includes form building, 22+ templates, AI-powered analysis, and real-time monitoring — enough for early-stage SaaS teams to run their first NPS survey and see AI insights before committing to a paid plan. No credit card required to start.